It is with a heavy heart that I write this;
My (first)solo exhibition ‘The Outer Edge’ is Postponed/ cancelled for reasons beyond my control.
I know that many artists leave things to the last minute but for myself and Martha this was definitely not the case, we had a plan and worked meticulously to it but unfortunately, we have been badly let down by others.
To begin with, I decided what suited my work from Iceland best for this my first exhibition was to have it etched in aluminium. We ordered a sample copy from #myphotobooks in Germany to see what it would look like. It arrived beautifully packaged and ready for hanging, the effect was so perfect for my work I can’t tell you how thrilled I was about having all the images done this way.
In good time we worked on the selection for the final show and 22 images were selected, ordered and paid for and we began to work on posters, press releases, radio interviews and invitations all the work that goes with holding an exhibition.
However, that is where our problems began.
As everyone knows with online ordering you can track your packages and so we were delighted to see them dispatched on October 2nd . But with many expectant trips to Dunree, still no sign of the work turning up it became clear there was a problem.
We’ve had two weeks of frustrating calls and emails to ‘Photobook’, whose customer service I have to say is appalling. A complete lack of response to our many requests by phone or email or any sense of urgency or importance of this matter from the beginning to this present date.
It seems that my work is in #DHL’s warehouse in Hanover (12 days now) which at this point I fear is doubtful. Many calls to DHL takes you to the long list of phone operators in an international call centre, and supervisors that seem unable or have any knowledge or experience of what to do about the loss of my work.
So, we have spent the last two weeks being sent from pillar to post with no one taking any responsibility for the loss of my work. And as ‘just’ the customer it seems we are powerless to get any direct information as to what is happening, if they are being sent on to us, back to photobook, lost or stolen!