
Not to mention what’s the service in other countries when you want to send a broken item to their international service in Italy... I am speechless already 👎👎👎

@truelittlestar hey I have almost the same problem with the customer support not answering to me more than 2 weeks... they replied to you?

@truelittlestar I love Furla but ordered a bag recently which they sent to me without the strap and they won’t send me the strap for two months!!! I asked that they give me another from the warehouse rather than me waiting for one to be made but no apparently that is not company policy. Very disappointing!

Dear @furla I’m sending three or more times and still waiting 😕

@truelittlestar we are sorry for the inconvenience. Please send an email to quality@furla.com with your issue and we will get in touch with you as soon as possible. Thanks, Furla Team

Dear @furla How can it be that after 2 years of using the Metropolis handbag, the shoulder strap breaks again and you are not able to help me. thought that by choosing Furla in the package lI would get high quality, how wrong was l 🥺